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Customer Service

Solving Problems is Our Thing.

At Arrowquip, we're in the business of solving ranchers' problems. We adhere to the highest standards across the board and never settle for less. There are no compromises from our cattle handling equipment to our staff and valuable partners, and only the best will do. If, for whatever reason, an issue arises with your equipment, we will solve it as quickly as possible, so you can get back to working your cattle.

Are you also a problem solver? Below are several resources that you might find helpful if your cattle handling equipment isn’t quite working the way it should. If you need anything else, please feel free to reach out to us using your preferred method, and we'll do everything we can to help you get back to doing what you need to do.

Popular Resources

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Customer Service FAQs

If you have a product-information question, visit our Product FAQs Section.

How do I gain better access to the rib/shoulder for branding cattle in the squeeze chute? +

The Calf Restrainer Bar offers full access for the rancher when it comes to branding, banding, trimming or any other tasks you need unlimited access to complete. It is available as an option on all Arrowquip Cattle Squeeze Chutes.

Calf in Arrowquip chute with trimming bar
Why is my cattle head gate sticking? +

More than likely, your head gate is in need of maintenance:

  • It may have been sitting in the elements too long and needs lubrication.
  • Make sure the bolts on the head gate hammer are only finger-tight.
  • Check shaft for “burrs”. If there are burrs present, lightly sand them down and rotate the shaft.

The video below may help you with your head gate issues.

If you still require assistance, please contact Arrowquip Client Care.

Why is my cattle head gate slipping? +

Your head gate may be slipping due to over-lubrication.

The video below may help you with your head gate issues.

If you still require assistance, please contact Arrowquip Client Care.

Why is my head holder slipping? +

Your head holder may be slipping due to over-lubrication.

If you still require assistance, please contact Arrowquip Client Care.

Why is my head holder sticking? +

Your head holder may be sticking due to need of maintenance.

If you still require assistance, please contact Arrowquip Client Care.

Product Manuals

Maintenance

Chutes & Portables

Squeeze Maintenance

Squeeze Lockbox Parts Replacement or Cleaning

Handouts

How to Convert a Q-Catch Head Gate & Squeeze

Hydraulic Oil Change Procedure

Handouts

Head Gate & Head Holder

Emergency Head Gate Release (Hip-Lock)

Handouts

Head Gate Lock Replacement

Head Holder Lockbox Replacement Parts and Cleaning

Handouts

Stiff or Sliding Head Gate Troubleshooting

Handouts

Other Cattle Equipment

Calving Pen Pin Replacement

Handouts

Informational Handouts

If you have a non-urgent matter, feel free to reach out to the Customer Service Team using the form below. We will get back to you within 1-2 business days.